Glossary
Human handoff
Handoff: the AI agent yields the chat to a human in inbox, Web, or phone without fighting the thread.
Last updated: September 15, 2026
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- Official Cloud API with coexistence
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Human handoff is the controlled transfer of a conversation from an automated agent to a human operator, who takes the thread in inbox, WhatsApp Web, or the phone.
Without handoff, the bot fights sales. With coexistence + inbox, the agency pitch is operable for real SMBs.
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