Glossary
AI agent
Definition of an AI agent versus a chatbot: natural language, context, handoff, and use on WhatsApp Cloud API.
Last updated: September 15, 2026
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An AI agent is a system that understands natural language, uses business context, and pursues a goal (qualify, support, book), and can hand control to a human. On WhatsApp it sits on Cloud API; it does not replace it.
It differs from menu chatbots because it handles objections and free text. 42agents offers white-label BYOK agents (OpenAI / OpenRouter) for agencies, from USD 39 per account.
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