Glossary
WhatsApp chatbot
WhatsApp chatbot: menu or rule automation. How it differs from an AI agent and Cloud API.
Last updated: September 15, 2026
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- Official Cloud API with coexistence
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A WhatsApp chatbot is automation that replies with fixed flows — buttons, keywords, or scripts — without necessarily reasoning in free language like an AI agent.
Useful for FAQs. Fragile with ad leads. 42agents sells agents with handoff; the channel remains official Cloud API.
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