Glossary
WhatsApp inbox
WhatsApp inbox: multi-user tray on Cloud API so the team and agent share threads.
Last updated: September 15, 2026
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A WhatsApp inbox is the shared (multi-user) tray built on Cloud API where humans — and optionally an AI agent — see and take conversations on the same number.
It is not WhatsApp Web shared on the same session. In 42agents each account includes 3 users; extra at USD 3/month.
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